Bubbly is a real-time on location customer feedback kiosk for corporations and small businesses. The software that powers Bubbly is provided as an Application Service Provider (ASP) model, delivered through a modern browser, mobile application, or other connected device via the Internet. Surveys are delivered via the Bubbly kiosk, mobile device/SMS, a web link, and/or email. Consumers must explicitly opt-in to receive mobile, SMS, or email communication.
1.3. We collect information on behalf of our clients who provide products and/or services to the public (“Suppliers”). We do this so that Suppliers can improve the way that they provide products and/or services in the future.
1.4. Information that you give us about a Supplier, including your opinion about products and/or services you have purchased from a Supplier, is called “Feedback”.
1.5. Personally Identifiable Information about you, including any information which identifies you as an individual or from which you can be identified by a third party, is referred to as “PII”. Bubbly does not collect sensitive PII such as: social security numbers, political opinions, medical information or religious beliefs. Bubbly does collect demographic information for statistical and analytics purposes. Demographic questions are completely voluntary.
2. Personally Identifiable Information
2.1. Bubbly collects PII on an explicit opt-in basis from you for the purposes of:
2.1.1. Verifying and validating your identity to prevent misuse of the Bubbly kiosk and survey mechanisms.
2.1.2. Correlating and linking multiple Bubbly kiosk and survey mechanism engagements.
2.1.3. Survey and Feedback analytics.
3. Storage, Transport, and Security
3.2. Bubbly employs data centers that are certified ISO 27001 and ISO 27018 as well as certified for the EU-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU to the United States.
3.3. Your PII and Feedback is stored using AES 256 encryption.
3.4. Data communication is done via API calls using the TLS cryptographic protocol provisioned by DigiCert, one of the top trusted Certificate Authorities.
3.5. Bubbly destroys PII and Feedback within 12 months from the last time you provided the information to Bubbly, unless if the client specifies otherwise. For more information on this, please contact the company where you registered on bubbly.
4. Access to Personally Identifiable Information and Feedback
4.1. Bubbly only provides your PII and Feedback to our clients for whom the Feedback was originally captured.
4.2. You have the right to a copy of the PII and Feedback that we hold by emailing firstname.lastname@example.org.
5. Children’s Privacy
5.1. Children (anyone under 18) may use Bubbly survey mechanisms and provide PII and Feedback. However, if you are under 18, Bubbly will not store your PII for more than 7 days.
7. Privacy Contact